Moving things from a live agent to a computer can initially seem impersonal, but more and more organizations have been adopting queue mangement systems to better serve their visitors. By freeing up your team to focus on superior customer service, you visitors know that they are being taken care of when challenges arise and that they are not just a number being pushed through the system.
This is where Qline’s customization comes in to play!
Well, by moving much of the information gathering process to a kiosk, or desktop computer, you free up both time and resources. Time that could make the difference between an organization’s customer service being good, and being superior. The saved time and resources turn into cost savings for your organization. Also, since Qline is compatible with Windows, you don’t have to purchase an actual interactive kiosk; you can instead convert just about any PC into a visitor registration station saving you thousands of dollars.