TRADITIONAL QUEUING IS WASTEFUL
ELECTRONIC QUEUE MANAGMENT SOLUTIONS ARE VALUABLE
Waiting is painful for everyone.
It causes anxiety for your visitors by taking away the control they have over how they spend their time.
It causes stress for your team as they are the ones processing paper forms, answering repetitive questions all the while trying to provide the best customer service they can for an incredibly busy office.
With traditional queuing, visitors check-in at a front desk, fill out a form and then they wait to be called. It sounds simple enough, and it has been the way things have worked for many years, but is it the best way?
Keep scrolling to learn what we mean.
THE FIRST THINGS VISITORS DO:
CHECK IN WITH AN AGENT, FILL OUT FORMS, AND ASK QUESTIONS
These are things that add up quickly in a busy office and lead to either a long line of unhappy visitors, or a handful of very busy agents. In most cases – both.
It comes as no surprise then that long waits and inefficient processes are harmful to all organizations. As we move further into the fast paced future of near instant technology, what was considered efficient yesterday, is sluggish today.
This is why the Advanced Kiosks team set out to create an electronic queue management solution to not only avoid these scenarios, but also to increase your team’s overall productivity.
ENTER ELECTRONIC QUEUE MANAGEMENT
What is an electronic queue management system?
An electronic queue management system is a software program (SaaS) where visitors take their place in a line (without the actual line) of people. They enter the queue by submitting their information into an interactive kiosk, or a desktop computer, and by answering specific questions if questions are required. You may find it being referred to as a visitor management system, queuing system, or as queue management. The goal of an electronic queue managment system is to take the efficiency of modern technology and to apply it to your busy waiting areas.
WHAT QLINE OFFERS
THE NEXT LEVEL
Qline is our web based queue management software solution that not only gives you the means to bring your customer flow management to the next level, but also delivers it in a way that is easy to use and even easier to maintain, thanks to the cloud. By providing multiple reporting features to better collect, organize, and record visitor information and statistics, your organization will have a more complete understanding of its productivity, all the while providing an easy-to-use, flexible queuing solution for your visitors.
WHAT WILL YOUR VISITORS THINK?
Moving things from a live agent to a computer can initially seem impersonal, but more and more organizations have been adopting queue mangement systems to better serve their visitors. By freeing up your team to focus on superior customer service, you visitors know that they are being taken care of when challenges arise and that they are not just a number being pushed through the system.
This is where Qline’s customization comes in to play!
WHAT ABOUT TIME AND MONEY?
Well, by moving much of the information gathering process to a kiosk, or desktop computer, you free up both time and resources. Time that could make the difference between an organization’s customer service being good, and being superior. The saved time and resources turn into cost savings for your organization. Also, since Qline is compatible with Windows, you don’t have to purchase an actual interactive kiosk; you can instead convert just about any PC into a visitor registration station saving you thousands of dollars.
FEATURES
CLOUD BASED
Enjoy the benefits of using a cloud based
service with updates & maintenance
taken care of by us.
SECURE
Includes ZAMOK™
URL Filtering
Browser Lock
STATISTICS
Know how many visitors came, their wait times, service durations, drop rates, and more through our easy real time reporting dashboard.
CUSTOMIZATION
Get exactly what you need, when you need it.
Tailor questions, screen appearance, away messages, and much more.
REMOTE MONITORING
Make changes, update forms, and see statistics all through an online portal.
AND MORE...
Click on the link above to see more of the things Qline's queue managment system can do for you.
